Policies & Guidelines
Crafting Your Unique Hair Journey
At Hair by Sonny ATX, we believe in more than just beauty — it’s a transformation. Our policies are crafted to ensure every visit is a seamless, personalized experience, respecting both your time and ours.
The Essence of Our Policies
Ensuring a Premium Experience
Our policies at Hair by Sonny ATX are designed to uphold the highest standards of service and care. By adhering to these guidelines, we ensure that each appointment is tailored to meet your individual needs, providing a luxurious and stress-free environment. We value your time and strive to create a space where artistry and professionalism come together to deliver outstanding results.
Appointments
Booking & Punctuality
Cancellation & Rescheduling Policies
At Hair by Sonny ATX, we understand that schedules can change. To accommodate all clients effectively, we require at least 24 hours’ notice for cancellations or rescheduling. This courtesy allows us to offer your slot to another client. Please be aware that cancellations or changes made within 24 hours of your appointment may incur a cancellation fee. No-shows will be charged between 50% to 100% of the scheduled service cost. These policies help us maintain a high standard of service for everyone.
Late Arrival Policy
Timeliness is key to ensuring you receive the full benefit of your appointment. If you arrive late, your session may be shortened to respect the next client’s time. Depending on the schedule, we may need to reschedule your appointment. Thank you for understanding the importance of punctuality.
Respect & Boundaries
Our space is dedicated to mutual respect and positive energy. Disrespectful behavior or repeated policy violations may result in refusal of future services. We strive to create a welcoming environment for all clients.
Deposit Requirements
Certain services, such as color treatments, corrective work, and extended sessions, require a non-refundable deposit. This deposit is applied to your total service cost. Please note that deposits are forfeited if you cancel late or do not show up for your appointment. This policy ensures that we can manage our schedule efficiently and provide quality service to all clients.
Deposits are a commitment to your appointment and help us prepare the necessary resources for your service. We appreciate your understanding and cooperation in this matter.
For any questions regarding deposit requirements, feel free to reach out. We are here to assist you in any way possible.
Consultation Importance
The Role of Consultations
Consultations are a vital part of the Hair by Sonny ATX experience. They allow us to understand your vision and ensure that we are aligned in achieving your desired results. Every service begins with a thorough consultation to discuss your hair history, preferences, and goals. This step is crucial for delivering personalized and satisfying outcomes.
Honest communication during consultations is essential. It helps us tailor our services to your unique needs and ensures that you leave our salon feeling transformed. For significant changes or corrective work, a separate consultation may be necessary to plan the best approach. Your satisfaction is our priority, and we are committed to providing an exceptional experience.